Management by objectives (MBO) is a strategic management model that seeks to improve the performance of an organization by clearly defining the objectives agreed upon by both management and employees. This process involves several steps, such as setting goals, delegating authority, and providing feedback. In this article, we will discuss the importance of MBO and provide examples of how it can be used in different contexts. The first step in the MBO process is to define the goals of the organization.
Setting goals is essential for the success of any company, as it serves a variety of purposes. It helps employees measure and judge their performance based on expected results. Additionally, it can improve employee motivation and commitment, as well as allow for better communication between management and employees. The next step is to delegate authority to qualified personnel and define the roles and responsibilities of each employee.
This helps maintain motivation and enthusiasm for achieving management objectives. It also allows managers to evaluate the tools needed to facilitate the MBO process. The objectives of the MBO model are based on a certain time frame, such as quarterly or annually, depending on the intensity of the objectives and achievability. To ensure that managers work with their subordinates in the planning, decision-making, and implementation of the entire process, measures such as continuous monitoring, evaluation, and feedback are also essential for evaluating employee performance and creating new corresponding compensation structures. In the case of a call center, an MBO could consist of increasing customer satisfaction by 10%, and reducing call times by one minute.
As a solution, the best way to use the MBO is to complement it with other models, such as management by walking around (MBWA), to counteract the weaknesses of the model. Overall, MBO is an effective tool for improving organizational performance. By following these steps and providing examples of how it can be used in different contexts, organizations can ensure that they are using this model to its fullest potential.